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57 Dealing With Difficult Clients
One of the hardest things about difficult client situations is fear.
We fear losing business or what that person might say about us - will it damage our reputations?
But the most important thing is to have boundaries, water-tight terms that you actually enforce and acceptance.
I'll add empathy to that list to, as one of the areas I talk about, is the power of responding to the feelings sitting behind certain behaviours.
The four scenarios I unpack are:
- Handling complaints
- When clients are controlling
- When you're being disrespected
- Clients who behave unethically
I'm lucky to have brilliant clients, but every now and again, a tricky situation pops up - it happens to all of us, so I hope you walk away with some tangible ideas.
Enjoy!
- Sumantha
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👋🏽 Hello! I'm Sumantha McMahon, a qualified business trainer with over 15 years' experience, and a former teacher turned tutor.
I specialise in supporting education business owners launch, grow and scale on their terms.
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